The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Sleep!
“The beds in my room were incredibly comfortable, ensuring a restful night's sleep after a long day of activities.” view full review
Stylish Shower!
“I loved the modern bathroom, especially the waterfall shower that provided a refreshing experience every morning.” view full review
Smooth Access!
“The hotel had smooth pathways and accessible facilities, making navigation easy and pleasant.” view full review
Relaxation Awaits!
“Although the sauna/spa wasn't operational during my stay, I was looking forward to unwinding there after a day of skiing.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Ski storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Skiing
Hiking
Horseback riding
Cycling
Fishing
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Picnic area/ Tables
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Board games
Children's menu
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Garden area
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
32 Frankton Road,
Queenstown,
New Zealand,
9300,
Otago
Map view
32 Frankton Road,
Queenstown,
New Zealand,
9300,
Otago
City landmarks
Garden
Queenstown Garden
1.1
km
Cable Car
Skyline Queenstown
1.7
km
Zoo
Kiwi and Birdlife Park
1.7
km
Square
Queenstown Mall
1.1
km
Lake Wakatipu
1.2
km
Church
St Peter's Anglican Church
980 m
Gallery
Central Art Gallery Queenstown-Julia Milley
720 m
65 Beach St
Moa Statue
1.3
km
19 Marine Parade Williams Cottage
Vesta Design
990 m
Theme Park
Shotover Canyon Swing
1.2
km
Theme Park
Fear Factory Queenstown
1.3
km
Gallery
Ivan Clarke Gallery
1.1
km
Gforce Paragliding Skyline
G Force Paragliding
1.7
km
Shotover &
AJ Hackett Bungy
1.2
km
Cemetery
Queenstown Cemetery
1.7
km
Casino
SKYCITY Queenstown Casino
1.2
km
Rees St Marine Parade
Queenstown Underwater Observatory
1.2
km
Main Town Pier
KJet Queenstown
1.2
km
Nearby
Rees Street
William Gilbert Rees Statue
570 m
Torpedo 7
Southern Lakes Heliski
1.1
km
Gallery
Silver Fern Gallery
430 m
Gallery
Queenstown Arts Centre
490 m
Gallery
Artbay Gallery
480 m
35 Camp St
Hetties Rock & Crystal Shop
580 m
Gallery
ivy box art gallery
500 m
Lake Hayes
1.1
km
Golf Course
Queenstown Gardens Disc Golf
450 m
Mall
O'Connells Shopping Centre
570 m
Store
Four Square Alpine
580 m
Church
St Joseph Parish
300 m
Restaurants
The Observatory Restaurant @ Millennium Hotel Queenstown
1.1
km
Frankton Road
Impressions Restaurant at The Copthorne
140 m
27 Frankton Road
The Hillside Brasserie
1.0
km
Heartland Hotel 27 Stanley Street
Queenstown Resort College
830 m
Coronation Street
The Bathhouse Cafe
900 m
38 Marine Parade
The World Bar Queenstown
1.0
km
Upstairs-53 Shotover Street
Tanoshi Iko
980 m
Tenancy 4 5-17 Church Street
The World Bar
1.0
km
12 Church Street
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Convenient Location
Pleasant Garden
Service Inconsistencies
Limited Dining Options
7.0/10
Very good
Rooms
7.1
Location
7.7
Service
7.7
Dining
6.3
Guest reviews
7.0/10
based on 10 reviews
8.3
8.3/10 based on 1399 reviews
Daniel
United States,
April
2024
8.0/10
I had a bit of a rocky start with the room not meeting my request for a view of the cathedral, and it was quite dark inside with minimal natural light. However, the situation improved drastically when the staff kindly moved me to a brighter room with a comfortable bed and a lovely view of the central garden. It could have been a disaster, but thanks to the room change, my trip was saved!
Rooms
8.0
The initial room was dark, but the second room provided was comfortable with a nice view of the garden.
Service
9.0
The staff went above and beyond, especially when they agreed to move me to a much better room. The cleaning staff were efficient and courteous, adding to a positive overall experience.
Location
8.0
The hotel's location was very convenient with easy access to the bus stop and a short walk to town. It was especially handy to reach local activities and amenities. However, heavy traffic between 4 PM and 6 PM could be a slight inconvenience.
Dining
7.0
The dining experience was satisfactory, with good quality meals and a nice variety to choose from. The food facilitated my trip activities effectively, but it didn't quite match up to expectations compared to other hotels.
Facilities
8.0
The hotel's facilities were well-kept and offered what I needed for a comfortable stay.
James
United States,
March
2024
7.6/10
Staying at this hotel was a mixed experience. The room, though not overlooking the cathedral as requested, had a lovely inner garden for relaxation. The service was a bit hit or miss, with helpful staff but some issues with arrangements. The location was convenient, a short walk to town but quieter facing the courtyard. The dining options were decent, although timing could be tricky. Overall, the hotel had its charms but also some drawbacks.
Rooms
8.0
My room on the ground floor facing the courtyard was cozy and comfortable, despite not having a view of the cathedral. The inner garden was a nice touch for relaxation.
Service
7.0
The staff here were a mix of attentive and a bit forgetful. They were quick to respond to some requests, but a previous miscommunication caused some inconvenience. Storage of excess luggage was helpful.
Location
9.0
The hotel's location was ideal, just a short walk to town with great views of the Remarkables. It was far enough to avoid the hustle and bustle, but still convenient.
Dining
7.0
Dining was satisfactory, with decent options. Timing could be essential to avoid crowds. The breakfast buffet was good, especially with the chef making eggs to order.
Facilities
7.0
The hotel's facilities were decent, though the in-house dinner menu could have offered more variety. It might be challenging for older guests to access some areas, but it was nice for those seeking tranquility.
Convenient Location
Service Inconsistencies
Jack
United Kingdom,
February
2024
7.8/10
The hotel was on the ground floor and will be quite dated, but the staff took great care of us and went out of their way to make our stay wonderful. The complimentary shuttle service to the CBD made the location even better, though the uphill walk back could be tiring. The dining experience could be a bit hectic at times, but the locally caught fish was very nice.
Rooms
7.0
The rooms were quite dated but clean and comfortable.
Service
9.0
The staff was amazing, especially Sarvesh, who took great care of us.
Location
8.0
The complimentary shuttle service to the CBD was a great perk, though the uphill walk back could be a bit challenging.
Dining
7.0
The dining experience could be a bit frantic at times, but the locally caught fish was delicious.
Facilities
8.0
The facilities were adequate for our needs.
David
United Kingdom,
October
2023
6.4/10
My stay at the hotel was a mix of good and not so good experiences. The room size was great, but being next to the lifts made for a noisy night. The bed was super comfortable though, and I slept longer than usual. The deluxe rating didn't really match the location, as it was further away from the lifts and overlooked a building site, missing out on any lake view. Having to buy my own real milk due to UHT milk was a downside, despite the abundance of teabags.
Rooms
8.0
The room was spacious but the noise from the lifts was a disturbance. The bed was very comfortable.
Service
6.0
The customer service provided was excellent, however, I noticed they seemed to only greet Caucasian guests. They struggled to move tables for a larger group and had some difficulty with basic tasks.
Location
7.0
The hotel's location was quite convenient, close to town with easy access to buses. Despite a bond requirement and some confusion with the tariff, the nearness to downtown was a plus.
Dining
5.0
The dining experience was alright but nothing special, and it felt overpriced for the limited options available. The breakfast was average, nothing extraordinary.
Facilities
6.0
However, improvements could enhance the overall experience.
Louise
United Kingdom,
September
2023
7.8/10
I had a great stay at the hotel! The room on the 3rd floor had a wonderful view of the surrounding snow-covered hills, but there was a downside of being opposite a construction site. The room itself was nice and clean, making it a comfortable stay overall.
Rooms
8.0
The room on the 3rd floor with a view towards the surrounding snow-covered hills was nice and clean.
Service
9.0
The service here was exceptional; the staff were especially helpful and caring. They were also up to date with everything, making the whole experience very welcoming and enjoyable.
Location
7.0
The hotel is in a great location, near the water, and surprisingly quiet considering its proximity to the road. Although a bit out of town, it's still a convenient spot with excellent staff.
Dining
7.0
The dining experience at the hotel was nice with plenty of selections, though it could use more diversity. Overall, it was a good value for money.
Facilities
8.0
The hotel facilities were good, with everything you need for a comfortable stay.
clean
construction noise
Adam
United Kingdom,
June
2023
5.4/10
The hotel had some positives like friendly service and good dining but fell short in aspects like noisy rooms and dark ambiance. The location was convenient for exploring Queenstown.
Rooms
5.0
My room was close to the elevators, making it noisy, and I couldn't open the windows for fresh air. It felt like a cave in the basement with dim lighting and a view of a wall.
Service
6.0
The service was a mix of welcoming gestures such as cooking excellent omelets on request but was tarnished by an encounter with an arrogant and unapologetic duty manager.
Location
7.0
The hotel sits on a hill, a short walk downhill to the city center, offering easy access to Queenstown attractions. However, the initial height restriction issue was bothersome.
Dining
5.0
The dining experience had its ups and downs with some good quality dishes but also disappointing moments. The presence of halal products was appreciated.
Facilities
6.0
The hotel provided basic facilities like room service and laundry. However, the overall value for money could be improved.
Convenient location
Noisy rooms
Stuart
United Kingdom,
June
2023
7.4/10
I stayed at this hotel for a relaxing getaway after a busy week. The rooms were cozy and super quiet, perfect for unwinding. While there were some maintenance issues like mold in the shower and chipped paint, the peace and quiet made up for it. The breakfast was abundant and set me up for the day, but a tad overpriced. The service was top-notch with staff going the extra mile, though a prior missed arrangement was a slight hiccup. The location was great, just a short walk from the town center, offering a nice escape from the noise. Overall, a comfortable stay with some minor improvements needed.
Rooms
7.0
The rooms are cozy and super quiet, ideal for relaxation.
Service
9.0
The service was amazing, with attentive staff and extra thoughtful touches like parking and luggage assistance.
Location
8.0
The location is nice, away from the town center noise but still close enough for convenience.
Dining
7.0
The breakfast had several hot and cold options and kept me satisfied for the day, but it felt a bit overpriced.
Facilities
6.0
The hotel offers all essential facilities but could benefit from minor upgrades.
Mike
United Kingdom,
May
2023
6.6/10
The hotel is conveniently located within easy walking distance of downtown Queenstown, offering clean and well-prepared rooms. While the service was welcoming and friendly, there were some issues with accessibility and friendliness during late hours. The location is very walkable to town activities and reasonably close to the airport, but lacks certain amenities and views. The dining experience was average with a lack of specific options, though it did offer beautiful views of the Remarkables. Overall, a comfortable stay with some room for improvement.
Rooms
8.0
The rooms were very well prepared, clean, and of good size.
Service
7.0
The service was welcoming and friendly, although there were some challenges during late hours.
Location
7.0
The location is very walkable to town activities and relatively convenient to the airport.
Dining
6.0
The dining was average, lacking specific options, but with stunning views of the Remarkables.
Facilities
5.0
Some issues with accessibility and friendliness during late hours.
Joseph
United States,
May
2023
6.8/10
My stay at the hotel was pleasant overall. The rooms are getting old but still comfortable, especially since we had a suite. The service started off a bit rough but improved later on. The location is convenient, just a short walk from the town center. The dining experience was average with good options but lacking in some areas, and the facilities were sufficient for a comfortable stay.
Rooms
7.0
The rooms, although showing signs of wear, were spacious and had very comfortable beds. It would be better if they had more electrical outlets and improved TV reception.
Service
6.0
The staff, despite an initial rough start, were friendly, welcoming, and efficient. However, better problem-solving skills could enhance the service.
Location
8.0
The hotel's location is decent, within walking distance to the town center and Gondola, making it convenient for exploring the area.
Dining
6.0
The dining options provided a typical variety, but there were some issues with the service for tea and coffee. A la carte options and clearer labeling for special dietary needs would be beneficial.
Facilities
7.0
The hotel facilities were satisfactory for a comfortable stay.
Richard
United Kingdom,
April
2023
7.6/10
The hotel room was well equipped with expected amenities, but showed some signs of age. The location was convenient with a steep hill to access, but near lovely bird chirping. The facilities were generally good, offering a pleasant stay overall.
Rooms
7.0
The room was clean and well-equipped, but showing signs of age.
Service
9.0
The staff took good care of us and were super helpful and friendly.
Location
8.0
The location was convenient with a steep hill but near beautiful bird chirping.
Dining
6.0
Facilities
8.0
The hotel offered a range of facilities to enhance our stay.
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